mamen Platform Privacy Notice
This page describes what we collect when you use mamen and how we keep that data protected. We at mamen collect personal information to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and deliver our sportsbook and live-casino services across Liga 1, Piala Indonesia, Piala AFF, Champions League, and other markets.
Our privacy commitments center on encryption, secure storage, and limited third-party sharing. We do not sell your data. We do not use your personal information for marketing without your consent. Your data is retained only as long as necessary for account operation, legal compliance, and dispute resolution.
If you have questions about our data practices, contact us through in-app support or send an email to our privacy team. Your rights regarding your personal data are detailed below.
What We Collect When You Use mamen
We collect information in three categories when you register and use mamen. First, account registration data: we collect your full name, date of birth, email address, phone number, national ID number (KTP), and residential address. We use this information to verify your identity and comply with Indonesian financial regulations.
Second, transactional data: when you deposit or withdraw, we record the payment method you used, the amount, the timestamp, and any reference numbers from your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We also collect proof-of-address documents (utility bills, bank statements, rental agreements) during KYC verification.
Third, activity data: we record your market entries (fixtures, stakes, outcomes), your account login history, IP addresses from which you access mamen, device types, and browser information. We use this data to detect fraud, enforce account restrictions, and troubleshoot technical issues.
How We Use Your Data on mamen
We use your personal data for core operational purposes: account verification, deposit and withdrawal processing, dispute resolution, and legal compliance. We also use your data to detect and prevent fraud, money laundering, and unauthorized account access. If we notice unusual activity — multiple accounts from the same location, rapid deposits and withdrawals, market entries that violate our terms — we investigate and may temporarily restrict your account pending review.
We use your data to provide customer support. If you contact us with questions about Liga 1 markets, withdrawal delays, or payment issues, our support team accesses your account history to assist you. We also use your data to notify you of account changes, security alerts, and service updates via email or SMS.
We do not use your data for direct marketing or third-party advertising without your explicit consent. We do not share your personal information with marketing partners, data brokers, or advertisers. Your email address and phone number are used only for account notifications and support.
- Account verification
- We use your ID, address, and selfie to confirm your identity before first withdrawal and during ongoing compliance checks.
- Fraud detection
- We monitor your account for suspicious patterns: multiple accounts, rapid transactions, unusual market behavior.
- Support and troubleshooting
- Your account history helps our support team resolve payment delays, market disputes, and technical issues.
- Legal compliance
- We retain transaction records and account data to comply with Indonesian financial regulations and respond to lawful requests.
Third-Party Processors and Data Sharing on mamen
We use third-party service providers to operate mamen. Our payment processors handle deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank channels. These processors receive only the information necessary for payment settlement: amount, timestamp, and a reference ID. We do not allow them to use your data for their own marketing.
Our hosting provider may store your data on servers located outside Indonesia. Your data may be physically stored in datacenters in Southeast Asia or other regions depending on our infrastructure. These providers are bound by confidentiality agreements and use encryption to protect your information in transit and at rest.
We may disclose your data if legally required: in response to a court order, regulatory investigation, or law enforcement request. We also may disclose data if necessary to enforce our terms, protect our platform from fraud, or prevent harm to other users.
We do not sell your data to third parties. We do not share your personal information with data brokers, marketing agencies, or advertisers. If we partner with another service provider in the future, we will update this policy and notify affected account holders.
Data Security and Retention on mamen
We at mamen use industry-standard encryption (SSL/TLS) to protect your data in transit between your device and our servers. All stored personal data is encrypted at rest. Your login credentials are hashed using cryptographic algorithms; we do not store your password in plain text and cannot retrieve it even if requested.
We require optional two-factor authentication (2FA) for added security. If you enable 2FA via SMS or email, your account cannot be accessed without your second factor. We encourage all account holders to enable this feature, especially if you maintain a substantial balance on mamen.
We retain your personal data for as long as your account is active. After account closure, we retain transaction records for seven years to comply with financial regulations and respond to disputes. Proof-of-address documents and selfies used for KYC verification are deleted after three years unless legal proceedings require longer retention.
If you suspect unauthorized access or data breach affecting your mamen account, reset your password immediately and contact our support team through in-app help. We will investigate and notify you of findings within five business days.
Your Rights and Choices Regarding Data on mamen
You have the right to access your personal data stored on mamen. Log into your account dashboard to view your profile, transaction history, and registered payment methods. If you need a complete data export, contact our support team through in-app help with your request.
You have the right to correct inaccurate information. If your name, address, or email on mamen is incorrect, contact support and provide updated documentation. We will verify and update your profile.
You have the right to request deletion of your personal data under certain conditions. If you close your account and no disputes are pending, we delete personal data after the retention period above (three years for KYC documents, seven years for transaction records). Some data may be retained longer if required by law.
You have the right to opt out of non-essential communications. You can disable email notifications for market updates or promotional alerts in your account settings. You will continue to receive security alerts and account notifications required for account operation.
Cookies on mamen are used to maintain your login session and remember your preferences. Our site does not use cookies for tracking or third-party advertising. You can disable cookies in your browser settings; however, this may affect site functionality.
Our services on mamen are available only where local law permits. Data protection laws vary by jurisdiction. Users accessing mamen from Jakarta, Surabaya, Bandung, Medan, or other Indonesian cities are covered by Indonesian privacy regulations. If you access mamen from outside Indonesia, you are responsible for verifying compliance with your local data protection laws.
This privacy policy is effective as of its current publication date. We reserve the right to modify these terms to reflect legal changes or operational improvements. Material changes are announced via in-app notification and email. Your continued use of mamen after notification constitutes acceptance of updated privacy terms.
For privacy concerns, data requests, or to exercise your rights, contact us through in-app support or visit our About us page for additional contact information. You can also review our full Terms and Conditions for account use and dispute resolution procedures.