mamen Terms of Use
We at mamen set out these terms to establish the conditions under which your account operates on our platform. By registering and accessing mamen, you agree to the terms below. Our terms cover account creation, deposit and withdrawal procedures, market settlement rules, dispute resolution, and the jurisdictions where our service is available.
These terms apply to all mamen account holders and users of our sportsbook, live-dealer tables, slot games, and esports markets. We reserve the right to modify these terms at any time; material changes are notified to account holders via email or in-app alert. Your continued use of mamen after notification constitutes acceptance of the updated terms.
Please read the full terms carefully. If you do not agree to any part, do not register or use mamen. Questions about these terms can be directed to our support team through the in-app help menu.
Account Registration and Use on mamen
When you register on mamen, you must provide accurate personal information: your full name, date of birth, email address, phone number, and national ID number. We use this information to verify your identity and comply with local financial regulations. False or incomplete information may result in account suspension or closure.
You must be of legal age in your jurisdiction to use mamen. Account holders confirm that they are not in a jurisdiction where online wagering is prohibited. We enforce geographic restrictions based on IP address and registration details; if we detect access from a restricted jurisdiction, your account access may be blocked.
Your mamen account is personal and non-transferable. You are responsible for keeping your login credentials secure. If you share your password or login details, you accept all risk for unauthorized access. If you suspect unauthorized account activity, reset your password immediately using the login screen's "Forgot Password" link or contact our support team.
Deposits, Withdrawals, and KYC Verification on mamen
We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits settle instantly (e-wallets) or within one business day (bank transfers). Each payment method has a minimum deposit amount; these minimums are displayed in your account dashboard before confirmation.
Before your first withdrawal, we require KYC (Know Your Customer) verification. You must provide a clear photo of your national ID (KTP), a proof-of-address document (utility bill, bank statement, rental agreement dated within the last three months), and a selfie holding your ID. Verification typically completes within one to four business hours during business days.
Withdrawals on mamen use the same payment methods as deposits. You select your payment method, confirm the withdrawal amount, and our compliance team reviews your request. Review may take several hours or extend longer during high-volume periods. We do not guarantee specific withdrawal timelines shorter than "a few hours." E-wallet withdrawals typically settle faster than bank transfers; your bank determines final settlement timing for bank withdrawals.
If your withdrawal is flagged for compliance review, we will notify you of any additional information we require. You must respond within seven days; failure to respond may result in withdrawal cancellation and balance reversal to your account.
- Deposit settlement
- E-wallets: instant. Bank transfers: typically one business day depending on your bank.
- Withdrawal verification
- Required once before first withdrawal. ID, address proof, and selfie. Process time: one to four business hours.
- Withdrawal review
- Compliance review required for all withdrawals. Standard timelines: a few hours. No guaranteed faster window.
- Account balance
- Your balance reflects all deposits minus withdrawals and settled market losses. Balance is not interest-bearing.
Market Rules and Settlement on mamen
Markets on mamen cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, esports (Mobile Legends, Free Fire, PUBG Mobile), badminton, and MotoGP. Each market has specific rules; these are displayed in the market details section before entry confirmation. By entering a market, you acknowledge that you have read and accepted the applicable rules.
Settlement occurs after official results are confirmed by the relevant league or tournament authority (Liga 1 Indonesia, UEFA, Premier League, etc.). Entries settle automatically: winning entries credit your account balance at the odds locked at entry time; losing entries deduct your stake. Voided entries (due to postponement, cancellation, or corruption) refund your stake to your account balance.
We do not offer bonuses, free entries, or promotional credits as permanent account features. If bonuses are offered periodically, their terms are separate and stated at the time of offer. Bonuses are subject to compliance review and may be forfeited if your account violates these terms.
In the event of a market dispute (unclear result, rulebook disagreement, or technical error), we review the matter and determine settlement based on official sources and our market rules. We reserve the right to void or re-settle disputed markets at our discretion. Disputed settlements are notified to affected account holders with explanation.
Account Suspension and Termination Under mamen Terms
We may suspend or close your mamen account without notice if we reasonably believe you have: violated these terms; provided false information; used multiple accounts to circumvent restrictions; engaged in fraud, money laundering, or other illegal activity; accessed mamen from a restricted jurisdiction; or exposed our platform to unacceptable legal or security risk.
If your account is suspended or closed, any pending entries are voided and your remaining balance is retained subject to applicable law. We may restrict your account's withdrawal capability during investigation. Upon closure, you forfeit any promotional balances or unclaimed bonuses.
You may request account closure at any time through the in-app settings. Pending entries remain active until settlement; your account balance is available for withdrawal during the closure window. Once final withdrawal is processed, your account is marked closed and cannot be reactivated.
Dispute Resolution and Jurisdiction
If you believe a market settlement is incorrect, contact mamen support through in-app help with documentation (screenshots, market details, official result confirmation). We review disputes and respond within five business days. If unresolved, disputes may proceed to informal mediation or, where applicable, local regulatory oversight.
Our services on mamen are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with their own jurisdiction's regulations before using mamen. We are not responsible for losses, disputes, or legal issues arising from your use of mamen in a jurisdiction where such use is not permitted.
These terms are governed by the jurisdiction(s) where mamen is legally registered to operate. Any disputes are resolved under applicable local law and regulatory frameworks. You agree to submit to the jurisdiction of competent courts in those territories.
We reserve the right to enforce these terms rigorously. Repeated minor violations or single severe violations may result in immediate account closure and balance forfeiture. No exceptions are made based on account age, deposit volume, or player status.
Our Commitments and Your Responsibilities Under mamen Terms
We at mamen commit to protecting your personal data with industry-standard encryption and secure storage. We do not share your information with third parties except where required by law. Your account security is a shared responsibility: you must keep your password secure, enable optional two-factor authentication if available, and report suspicious activity immediately.
We commit to transparent market rules, clear settlement procedures, and timely dispute response. We do not manipulate odds or results. All markets settle based on official sources. If technical errors occur, we correct them and notify affected account holders.
You are responsible for understanding market rules before entry, managing your account balance, verifying your deposit and withdrawal methods, and complying with local law. You confirm that all funds deposited on mamen are from legal sources and that your use of mamen does not violate your jurisdiction's regulations.
For questions about these terms, contact mamen support through in-app help or visit our Privacy Policy for data handling details. You can also review our Legal Notice or About us for additional platform information. If you have concerns about market settlement, account access, or payment issues, our support team is available to assist.
Continued use of mamen constitutes acceptance of these terms and any updates. If you do not agree to these terms or any modifications, cease using mamen immediately.